Introduction
VDocs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health data in line with industry standards and Indian legal requirements.
The policy complies with the Information Technology Act, 2000, the (Reasonable Security Practices) Rules, 2011, and privacy principles from global best practices.
What Information We Collect
Personal Information
- Name, email, and phone number
- Date of birth and gender
- Login/account information & OTP data
Medical & Technical Information
- Uploaded medical reports & health data
- Analysis results from our AI engine
- IP address, device, session & usage data
How We Use Your Information
Service Delivery
- Store and organize medical documents securely
- Provide AI-powered analysis and personalized insights
- Enable secure sharing of records with authorized healthcare providers
- Maintain your user account and provide technical support
Platform Improvement
- Continuously improve our AI models and platform features
- Enhance overall user experience and interface
- Monitor platform security and performance to ensure reliability
- Develop new healthcare insights from **anonymized, aggregated data**
Data Storage & Security
Robust Encryption
Utilizing end-to-end encryption for all data, both in transit and at rest.
Strict Access Controls
Implementing multi-factor authentication, granular admin restrictions, and mandatory staff training.
Secure Infrastructure
Hosted on healthcare-grade, compliant servers with continuous 24/7 security monitoring.
All data is stored on secure, redundant servers with regular backups and vigilant monitoring. Our physical, electronic, and procedural safeguards are consistently updated to meet the highest standards.
Sharing of Information
We Do NOT Sell Your Data
VDocs will **never** sell, rent, or trade your personal or medical information to any third parties for commercial purposes. Your data privacy is our top priority.
Information is only shared under the following limited circumstances:
- With your explicit consent: When you actively authorize us to share your health records with specific healthcare providers, laboratories, or other entities.
- With trusted service providers: Only with vendors and partners who support our platform operations (e.g., cloud hosting, analytics). These partners are bound by strict Non-Disclosure Agreements (NDAs) and rigorous data processing addendums.
- To fulfill legal obligations: If required by law, court order, or valid governmental authority requests, we will comply while ensuring your rights are protected.
- In medical emergencies: In rare, life-threatening situations where sharing information is critical for your immediate medical care, as permitted by law.
User Rights & Controls
You have significant control over your data on the VDocs platform:
Access & Download Your Data
You can request and download a copy of your personal and health data in a portable, machine-readable format at any time.
Correct & Update Information
You have the right to update or correct any inaccurate or incomplete information within your VDocs account.
Request Data Deletion
You can request the deletion of your VDocs account and associated data, subject to applicable legal retention requirements.
Data Portability
Beyond download, you can request that your data be transferred directly to another service provider where technically feasible.
To exercise any of these rights, please contact our Privacy Officer at the email address provided in the "Contact Us" section below.
Data Retention Policy
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- Active accounts: Your personal and health data is retained while your VDocs account remains active.
- Inactive accounts: For accounts that become inactive, data may be retained for a period of up to 3 years from the last activity, unless you specifically request earlier deletion.
- Legal and compliance obligations: Certain data may be retained for longer periods to comply with legal, regulatory, or audit requirements.
- Anonymized data: Aggregated and anonymous data, which cannot be linked back to an individual, may be kept indefinitely for research and platform improvement.
Updates to This Privacy Policy
VDocs reserves the right to update this Privacy Policy periodically to reflect changes in our practices or relevant laws. When we make significant changes:
- We will notify registered users of major changes via email or prominent notices within the VDocs platform.
- The "Last updated" date at the top of this policy will always reflect the most recent revision.
- We will provide a clear summary of major changes for your convenience when applicable.
You are encouraged to review this Privacy Policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
VDocs Privacy Officer
Email: privacy@vdocs.in
General Inquiries & Support
Email: support@vdocs.in
Response time: We strive to respond to all privacy-related requests and inquiries within 30 days.