Privacy Policy | VDocs - Secure Digital Health Records

Introduction

VDocs is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our digital medical report storage and analysis platform at{" "} https://vdocs.in.

This policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and incorporates privacy principles inspired by international best practices.

What Information We Collect

Personal Information

Name, email address, and phone number
Date of birth and gender (when provided)
Login credentials and account information
OTP verification data for secure access

Medical Information

Medical reports, test results, and diagnostic documents you upload
Health data contained within uploaded documents
Analysis results generated by our AI systems

Technical Information

IP address, browser type, and device information
Session data and login timestamps
Usage patterns and platform interactions

How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Store and organize your medical documents
• Provide AI-powered analysis and insights
• Enable secure sharing with healthcare providers
• Maintain your account and provide support

Platform Improvement

• Improve our AI analysis capabilities
• Enhance user experience and features
• Monitor platform security and performance
• Develop new healthcare insights (anonymized)

Important: We may use aggregated and anonymized data to improve our AI algorithms and develop better healthcare insights. This data cannot be traced back to individual users.

Data Storage & Security

We implement industry-standard security measures to protect your sensitive information:

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Encryption

End-to-end encryption for data transmission and storage

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Access Controls

Strict access controls and authentication mechanisms

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Secure Infrastructure

Healthcare-grade security infrastructure and monitoring

Your data is stored on secure servers with regular backups and monitoring. We maintain physical, electronic, and procedural safeguards to protect your information.

Sharing of Information

We Do NOT Sell Your Data

We never sell, rent, or trade your personal or medical information to third parties for commercial purposes.

We may share your information only in these specific circumstances:

With Your Consent: When you explicitly authorize sharing with healthcare providers or labs
Service Providers: With trusted third-party service providers who assist in platform operations (under strict confidentiality agreements)
Legal Requirements: When required by law, court order, or government authorities
Medical Emergencies: In life-threatening situations where immediate medical attention is required

User Rights & Controls

You have the following rights regarding your personal information:

Access & Download

Request access to your personal data and download your information in a portable format

Correction & Update

Update or correct any inaccurate personal information in your account

Deletion

Request deletion of your account and associated data (subject to legal requirements)

Data Portability

Transfer your data to another service provider in a machine-readable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Use of Cookies

We use cookies and similar technologies to enhance your experience on our platform:

Authentication Cookies: Maintain your login session and ensure secure access

Functional Cookies: Remember your preferences and settings

Analytics Cookies: Help us understand how you use our platform to improve it

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Data is retained while your account is active and you continue to use our services
Inactive Accounts: Data may be retained for up to 3 years after account inactivity, unless deletion is requested
Legal Requirements: Some data may be retained longer to comply with medical record keeping requirements or legal obligations
Anonymized Data: Aggregated and anonymized data may be retained indefinitely for research and improvement purposes

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes:

We will notify you via email or through our platform
We will update the "Last updated" date at the top of this policy
We will provide a summary of key changes when applicable

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer

VDocs Privacy Team

Email: privacy@vdocs.in

General Inquiries

VDocs Support

Email: support@vdocs.in

Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt.